DropNest Fulfilment Terms & Conditions
Company: TTB Trading Ltd (Company No. 15943896)
Registered Office: 16 Bolingbroke Grove, London, SW11 6EP
Jurisdiction: England & Wales
These Terms apply to all fulfilment and storage services provided by DropNest to business clients.
1. Business Use Only
DropNest provides services strictly on a business-to-business basis.
By engaging our services, you confirm you are acting in the course of business.
2. Minimum Term
All fulfilment agreements are subject to a minimum initial term of three (3) months.
After this period, agreements continue on a rolling monthly basis unless terminated with 30 days' written notice.
3. Delivery Booking & Inbound Goods
All inbound deliveries must be pre-booked in writing.
Goods are deemed received only when they are:
- Physically accepted by DropNest;
- Verified against intake documentation; and
- Placed inside DropNest's allocated storage unit.
Delivery to reception areas, loading bays, or unattended locations does not constitute receipt.
Risk in the goods remains with the client until goods are physically received and placed inside the storage unit.
DropNest performs quantity verification only and does not conduct detailed quality inspections.
4. Storage & Insurance
Goods are stored at a secure third-party facility.
DropNest maintains insurance up to the Maximum Replacement Value declared at the facility at the relevant time.
Liability for loss or damage is limited to the declared cost value of affected goods and is subject to the Maximum Replacement Value maintained at the facility at the time of loss.
Clients must ensure declared cost values are accurate and reflective of landed cost price only (excluding retail markup or projected profit).
5. Shipping & Carriers
Shipping services are arranged via third-party carriers.
Risk transfers to the carrier upon collection.
DropNest is not liable for carrier delays, service interruptions, customs issues, or losses occurring in transit beyond our control.
6. Returns Handling
Returns are processed according to the agreed service tier.
DropNest verifies quantities only and does not conduct detailed quality assessments unless agreed separately.
7. Fees & Payment
Subscription fees are charged monthly in advance via automated payment.
Variable charges (including shipping, storage adjustments and returns) are invoiced monthly in arrears and payable within 7 days.
Late payments may incur statutory interest and recovery costs.
8. Limitation of Liability
DropNest's total liability in respect of any single loss event shall not exceed the declared cost value of goods physically lost or damaged after receipt and placement inside the storage unit.
DropNest shall not be liable for:
- Loss of profit
- Loss of business
- Loss of goodwill
- Indirect or consequential loss
- Product defects
- Regulatory non-compliance
- Carrier delays
Nothing excludes liability for death or personal injury caused by negligence.
9. Termination & Stock Collection
Upon termination:
- Clients must arrange collection within 14 days.
- Standard storage charges continue during this period.
- After 21 days, enhanced storage rates may apply.
- After 30 days, DropNest may sell or dispose of goods to recover outstanding amounts.
10. Governing Law
These Terms are governed by the laws of England & Wales.
11. Full Master Services Agreement
These Terms are a summary of the DropNest Master Services Agreement.
The full Master Services Agreement is available at:
https://dropnestfulfilment.com/legal/msa
The Data Processing Addendum is available at:
https://dropnestfulfilment.com/legal/msa/dpa